Infrastructure Management (IM)
- Infrastructure management (IM) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness.
- Infrastructure management is sometimes divided into categories of systems management, network management, and storage management.
-Among other purposes, infrastructure management seeks to:
- Reduce duplication of effort
- Ensure adherence to standards
- Enhance the flow of information throughout an information system
- Promote adaptability necessary for a changeable environment
- Ensure interoperability among organizational and external entities
- Maintain effective
- change management policies and practices
- Typically, a standard IT infrastructure consists of the following components:
- Hardware: Servers, computers, data centers, switches, hubs and routers, and other equipment
- Software: Enterprise resource planning (ERP), customer relationship management (CRM), productivity applications and more
- Network: Network enablement, internet connectivity, firewall and security
- Meatware: Human users, such as network administrators (NA), developers, designers and end users with access to any IT appliance or service are also part of an IT infrastructure, specifically with the advent of user-centric IT service development.
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